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All complaints, queries, or concerns related to RAST will follow a four-point complaints process: receiving the complaint, assigning it to the right partner, reviewing it, and then responding. All complaints will be recorded and shared as learning opportunities among the team.

Responses to complaints will be via the communication channel most appropriate to address the

complaint. Frequent project updates will be posted on the webpage to keep stakeholders informed

of the progress of the RAST project.